Reply To: Aer Lingus woes (PatJordan avert your eyes!)

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Hi All

@CXDiamond, the problem is that 45-60 minutes is IMHO and unacceptable length of time to wait in a line to simply drop off a bag (note this is not “checking in” since I had already done this). This is exacerbated by the facts that (1) This is EI’s home base airport so they are completely in control of the resources (2) this seems to happen a lot as per Mr Darwin’s post, my experience and that of some colleagues I mentioned the situation to, (3) I even had to pay for the privilege to check the bag in (!) I too like Mr Darwin intended to have a quick meal in the airport before the flight but this could not happen because of the major delay.
Hence on the flight I was particularly hungry and the crew took an age to do the service (again paid for).By way of a comparative example, EI from DUB to LHR is only 50 mins in the air and crew on these services need to do a whole plane in under 25 mins so they can achieve a quick service if they want to.

@ MrDarwin,a colleague of mine now only ever arrives at DUB T2 50mins before the flight and goes straight to the closing desk. If only I had known this trick.

@PatJ I will drop them a note but since my gold circle applicant account has a negative balance on it (I kid you not!) I am not sure they will care very much. I guess I am so used to the service levels of SWISS/BA/LH that EI always seem to have a problem (they cancelled my pre-booked meal a few months ago with no explanation).

In many ways EI have been quite clever in that they have (save the curtain) completely un-bundled the short haul business class offering and you can buy all the components separately (lounge access, priority boarding, meal, extra bags, seating, more miles etc) so it is not that they lack innovation. It is just the execution that is (sometimes) lacking.

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