Good point Anthony 😉 though I did fly with them to JNB this week and admittedly nervous for a while they then announced a strike this Friday so I was somewhat relieved in a Machiavellian sort of way!
A friend of mine who was flying Lufthansa PE from NY to ZRH via FRA a couple of weeks ago and was affected due to the then strike, was informed by SMS that they were putting him onto a Swiss flight which actually suited him as Zurich was his end destination. What did not suit him was the fact he paid extra to fly PE which Swiss do not offer.
He rang the Senator hotline to have a moan and see about some refund to be pleasantly told, before he could even open his mouth, that he’d been upgraded and put in the business cabin. He was actually very happy, upgrade and a direct flight!