Reply To: BA redemption availability

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BA EC Gold in the UK are driving me mad! I’m trying to do a date change on a ticket that I upgraded J-F off peak. The new date is in the peak period, and they want another 15,000 Avios! I’ve tried twice to explain that its 22,500 Avios to upgrade off-peak and 25,000 to upgrade peak, so they should be taking 2,500 Avios more but …. I wonder, is this also part of the shareholder value enhancement programme ?

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