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trippleF
Participant

Agree EruditeSheep. Leveraging the US upgrade wait lists should be used here in Europe, too. Not only can it offer more revenues for the airline (if they charge for the upgrade) but it should increase customer satisfaction just through the chance of being offered a last-minute upgrade. Seeing your name on the screen and being allocated an upgrade is a great feeling 🙂 On the other hand, nothing is more frustrating then seeing an empty seat in the cabin you wanted to be in, but weren’t able to get that upgrade.