Reply To: Keith Williams retiring

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I say good luck to him, hopefully he will roll back on some of the so called “service improvements” I did not fly BA for several years as their costs were rediculous but past 12 months have done several SH and LH flights thanks to the Ex EU savings. I flew lhr to AMS on Saturday ET out and CE back. Apart from the food and a hot towel it was identical product, for £200+ why would anyone pay for that for £2 extra worth of foot and a flannel?

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