Thought I’d mention this as rare for any come back. Had a client who has done several LHR-JFK return’s on AA now as much prefers AA J Class. However recently flight back went tech and subbed to a 777 with the old cradle seat. Client not happy and purser said they’d receive compensation. We followed with a complaint via the AA website and today received several hundred pounds in compensation for the downgrade of product (which T&C’s of all airlines don’t have to offer). Did emphasize the AA marketing which is all “flat beds” to JFK in complaint so an excellent response. Hopefully other airlines can take note when they change aircraft to massively inferior products to that which is advertised.
To note – first time I have ever come across an airline compensating in cash for this kind of issue.