The airlines cannot pass the buck to their “handling agents”. The airlines appoint them and should therefore expect an understanding of their policies. After all it is a safety issue. We are constantly reminded that cabin crew are there for safety reasons, so they should enforce it. My experience is confined to charter airlines and Monarch. Have witnessed Thomson cabin crew remonstrating with handling agent for seating a disabled passenger in an aisle seat (in extra leg room but not by exit). In many years of travelling with someone who required extra legroom for comfort, he was only ever asked once if he had read the emergency card.
I agree with Bath VIP’s comments; airlines should offer a good alternative for disabled passengers without extra charge.
Canucklad – interesting thought about compensation.