Eselle, that’s why Charles should be lauded by us for alerting the regulator of his experience, and I understand now why he won’t name and shame….hence my comment about revenue usurping safety.
I don’t get the language thing either, the instructions on managing the escape are illustrated, and clearly indicate that you open, the door, chuck the door outside, and then immediately exit the aircraft .
As for UA, things must have changed, I remember in my 20’s being refused my seat, because the handling agent, noticed that I was favouring my right foot after a recent minor football injury. However, I suspect it had more to do with placating a Bolshie big arsed Yank.
As I passed the seat I should have had, he appeared quite smug at his conquest at the gate.
Incidentally, that was one of the very first 777 operated flights FRA-IOD