@seasonedtraveller….I also experienced odd/poor service on my flight GIG/LHR last Sunday. The lounge (not BA) in GIG is a disgrace and at check-in they apologised in advance for the lounge! For the 11hr flight, looks like the other aisle in First got the better more attentive service – on our aisle the service was slow and forgetful, one hot towel and it was easier to walk back to CW galley to get a drink than wait to be served. Was challenged as to why I use the First bathroom (located next to CW galley) and then sheepishly said that seat 3A had access to it! In comparison to the flights I took LHR/JNB/LHR last August in First on the A380 (which were excellent), it could have been a different airline!