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#538414

lloydah
Participant

I would have to agree with both of your comments above – but he was on a single ticket and that’s what he was told – if it’s weather it’s out of their hands. He’s not a member of the Exec Club (yet anyway) and didn’t ask for Avios and wasn’t offered any.

I will pass on the advice to claim for the hotel. It’s a pity you have to fight for these things.