Reply To: BA and Ryanair: Number of complaints each airline receives

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On a full service airline such as BA, the numerous elements making up the experience are going to go wrong from time to time and thus generate complaints. FR on the other hand only sells the barest of bones, and thus less elements to go wrong, and therefore generating less complaints.

Hands up if the price, timings, departure and arrival point was the same, you would choose FR instead of BA.

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