Reply To: BA and Ryanair: Number of complaints each airline receives

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canucklad
Participant

Included in the complaint letter was the picture of the board still showing……as best as memory can recollect something like this …Importantly it’s the correlation between our flight status and the local time, that didn’t register with their complaints team.

FR123 LTN @ 14.45 — Closed
FR123 DUS @ 14 50 — Final Call
FR123 EDI @ 15.00 — Go to Gate 123
FR123 PAR @ 15.05 — Boarding
FR123 GLA @ 15.10 — Final Call
ETC. ETC ….

And at the bottom of the board…..local time 14.44

Hence, why I wouldn’t bother complaining to FR anymore.. They just don’t care
And ironically, we were coming back from the 7’s, managed to get an outstanding deal ex DUB with EK….and our little stramash with FR basically wiped out our APD savings !!

EDIT to add….DAA responded firmly blaming FR

And you’re right FDOs —Stansted being a classic example !
Remember waiting for an EZ flight that hadn’t yet landed, yet showed departed on the board.

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