Reply To: BA and Ryanair: Number of complaints each airline receives

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Alex’s fascinating report of possible tie-ups between Lufthansa & Easyjet and IAG & Ryanair puts a different gloss on the debate about legacy versus low-cost. If these partnerships do develop (in whatever form) I suspect that some of those who are ‘Never FR’ or, more generally, ‘Never low-cost’ diehards will need to change their tunes.

How such links could impact on complaints is also be interesting to speculate – if there is any form of through or linked ticketing, then that is likely to create more opportunities for things to go wrong – as we have already seen in a recent post about through check-in with Lufthansa and their wholly owned subsidiaries.

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