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I wonder if this is the data source?
Edited to add that these figures seem to be UK passenger complaints, only, which is why the ratios seemed wrong to me, at first glance.
Full data available here
Right, let’s add a little balance.
BA is #30 out of 40 airlines for highest complaints per million – if you count ‘other airlines’ as a valid entry.
In other words, 75% of airlines in the UK received more complaints per million pax flown, than BA, which strikes me as a good performance.
Here is the list
Norwegian Air Shuttle 67.1
Aer Lingus 57
Swiss Airlines 55.5
Delta Airlines 54.9
Other airlines 52.7
American Airlines 52.2
Easyjet Airline Company 42.9
Interesting that Lufthansa is the best performing legacy airline, roughly on a par with easyJet.