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icenspice – 22/09/2015 09:35 BST
Thanks! Much appreciated.
WRT to BA’s punctuality as a complaint driver, the firm is in the process of retiring some older aircraft and replacing them with newer models and because of the age of some of the fleet, certain types need more maintenance and also encounter more tech problems (BTW, no implication on safety, just more prone to causing tech delays.)
I would expect BA’s punctuality to improve over the next few years as the fleet average age drops.