Reply To: BA and Ryanair: Number of complaints each airline receives

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NTarrant – 21/09/2015 21:49 BST

Hi Nigel, I’m back in the UK after nearly 10 years – enjoying it – how is Riyadh?

You make a very good point about Ryanair customer demographics and I think that aligns with my comment about the company training its pax in their low expectations, ‘we don’t do customer service’ MOL once said, I believe.

On the other hand, from personal experience and anecdotal evidence on here and from Flyertalk, BA seems to prefer to throw Avios at reports of problems and this trains people to complain!

I reckon Martyn Sinclair has flown the equivalent of once around the world based on various BA ‘bungs’ due to their misdemeanours, reported on the forum 😉

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