Reply To: BA and Ryanair: Number of complaints each airline receivesBack to Forum
AisleSeatTraveller – 22/09/2015 01:58 BST
Neither BA nor FR are airlines I choose to fly (if there is an alternative), but on a professional level I am always interested in analysing strategy and execution and thus FR is an interesting case for me, due to it being a clear fit with Michael Porter’s economist oriented frameworks – in fact, he could have written the Five Forces and Generic Strategies with the company in mind (in actuality, he did not.)
This thread was started by DerekVH in support of BA and I say good for anyone who likes flying on the company.
The statistical fact seems to be (assuming the adverts are based on valid data) that Ryanair gets less complaints per million than BA and that is not BA bashing, unless one is of the view that the figures should be suppressed and free competition subdued.