Reply To: BA and Ryanair: Number of complaints each airline receives

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canucklad – 21/09/2015 16:38 BST

I agree with much of your post, but:

1. Delays ——FR pad out so much time , sometimes you arrive before you took off : )

BA could do the same – but LHR adds the ‘padding’ by inefficient operations due to being at 98% capacity – it’s BA choice to operate from there

2. Baggage handling—-very little goes in the hold and more importantly its point to point – for a reason

Agreed, but when BA messes up …. e.g my son waiting from Thurs AM to Sun PM to receive a bag that flew for 151 miles 🙂 That’s a justified complaint

3. IFE.—-self-explanatory

But BA doesn’t provide IFE on most short haul flights – so that’s the same

The fact is that Ryanair (love them or hate them) has a much clearer business strategy than BA and it works much better on a sustained basis (if you look at the two company results over the last 20 years.)

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