Reply To: BA and Ryanair: Number of complaints each airline receives

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When things run tickety boo at FRyanscare , its actually an OK experience. And I’ll go further , couple of flights ago , I’d have to say the cabin crew were excellent. Engaging, humorous and made the flight memorable for all the right reasons. But generally it’s JUST OK ….
Hence no reason to complain…….

In many ways BA set themselves up for a fall, with all this “we fly to serve” malarkey…as the saying goes, live by the sword………

And as referguson points out about BA’s top 3 reasons for complaints, doesn’t correlate with FR’s operation and business model….

1. Delays ——FR pad out so much time , sometimes you arrive before you took off : )
2. Baggage handling—-very little goes in the hold and more importantly its point to point
3. IFE.—-self-explanatory

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