Reply To: BA and Ryanair: Number of complaints each airline receivesBack to Forum
Tramor01 – 20/09/2015 22:29 BST
It’s very true that there are lies, damned lies and statistics – ‘How to lie with statistics’ by Darryl Huff is a good read.
But with all due respects, company A had ‘x’ complaints per million and company B had ‘y’ complaints per million is not misleading statistics, it is simply a statement of fact.
If one stated that company A had ‘x’ complaints and company B had ‘y’ complaints (without considering the number of pax carried, I’d agree.)