Reply To: BA and Ryanair: Number of complaints each airline receives

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FDOS_UK
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Tramor01 – 20/09/2015 22:29 BST

It’s very true that there are lies, damned lies and statistics – ‘How to lie with statistics’ by Darryl Huff is a good read.

But with all due respects, company A had ‘x’ complaints per million and company B had ‘y’ complaints per million is not misleading statistics, it is simply a statement of fact.

If one stated that company A had ‘x’ complaints and company B had ‘y’ complaints (without considering the number of pax carried, I’d agree.)

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