Reply To: BA and Ryanair: Number of complaints each airline receives

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I am listening to BBC Radio 4’s “Money Box” programme in which Ryanair are, yet again, taken to task about their failure to adhere to EU261 regulations. To quote the CAA spokesman: “Ryanair are far and away the worst …with their failure to comply with the law”. The courts have clarified “extraordinary circumstances” which Ryanair has repeatedly failed to adhere to. There is also a clear suggestion that Ryanair has continued to apply a two-year claim deadline as opposed to the six years they have been told to apply. Again to quote the CAA spokesman: “Ryanair are all over the place” regarding their adherence to the six-year rule.

I would be very interested to learn of the source of Ryanair’s claims and the way that the statistics have been treated by FR.

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