Reply To: BA and Ryanair: Number of complaints each airline receivesBack to Forum
“Although technically, fewer complaints do not equate to increased compliments.”
That’s not what the adverts appear to have said, though, is it?
If an airline offers a service and then delivers it consistently, it will get fewer complaints.
I love the anti Ryanair bias from BA gold card holders – but 90 million people fly this airline every year and that is nearly three times as many as BA and the offer obviously works for a lot of people.
I’m not a big FR fan, the airline does not appear in the 62 flights I’ve taken so far in 2015, but past experience says they do deliver what they promise.
My penultimate BA flight (from 6 this year) was on a 747, with a filthy seat, IFE screen with what appeared to be dried vomit covering it and a divider covered in coffee stains.
And people wonder why BA gets more complaints!