Reply To: Lufthansa frustration

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I am flying tomorrow, MAN to ORD via DUS.

Outbound was booked in non discounted Business & return in non discounted First – A single booking made on the Lufthansa website.

Try to check in this morning to find the 1st leg is operated by Germanwings – foolishly, I have spend an hour this morning trying to check in online with Germanwings and LH without any success.

LH website points me to GW & GW fails to check in & produce a boarding card both on PC and the app.

Phone LH who tell me it’s sold by LH, marketed by GW but operated by Eurowings!!
They advise me to check in on Eurowings website…… which turns out to be the very same website as GW – unbelievable!

I call LH again who tell me that they are unable to help – despite it being a ‘full fare’ Business & First tix.

I try calling GW & am informed that there will be a 30 mins wait whilst I pay £? per minute for the ‘pleasure’ of listening to GW adverts…..

To say I am frustrated would be an understatement.

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