Reply To: Alitalia status matchBack to Forum
I am having some real issues with this status match and consistently getting this message back which never changes
“in your Status Match request the Frequent Flyer original card is missing/not clear.
Please try again providing all the information needed and verifying that the file attached is in .pdf or .jpg format and that it does not exceed 1MB size.”
I have done everything it requires and listed in the website including zipping screen shot and attaching in various formats and below 1MB in size.
Every time i get this auto response. has anybody else faced the same issue?