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I am having some real issues with this status match and consistently getting this message back which never changes

“in your Status Match request the Frequent Flyer original card is missing/not clear.

Please try again providing all the information needed and verifying that the file attached is in .pdf or .jpg format and that it does not exceed 1MB size.”

I have done everything it requires and listed in the website including zipping screen shot and attaching in various formats and below 1MB in size.

Every time i get this auto response. has anybody else faced the same issue?