Reply To: Another BA enhancement…

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Separate seating for two pax on a single booking strikes again… exactly the same conditions, same passengers – two pax, single booking, HBO fare. Plenty of seats available together at OLCI but both seated apart. Forced to pay £24 to move one pax to sit next to the other (in the available seat). Called Customer Disservice who said despite being refunded in exactly the same situation 4 weeks ago this time they would not, “because it was your preference to sit together”.

Call transferred to the Customer Relations fax number which was rather unhelpful.

The person sitting behind me was also commenting how she and her companion were both booked together and also allocated seats apart.

Seems there’s some wider IT issue here, after eventually speaking to Customer Relations I was told there was a system message just after booking that said ‘seat reservation error’ but they had no idea what the cause was.

Buyer beware on the HBO fares – seems the transition to paid seat selection, even for OWE, has it’s issues. Sadly I have one more trip already booked with BA this year which will mean another hour on the phone to refund the seat reservation charge.

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