BrotherJim – 27/01/2015 10:28 GMT
Why do you attack the passenger for having the temerity to expect to receive the service/product they bought?
Let me spell this out for you, it is the airline’s problem to solve, not the passengers.
Hopefully, there will soon be a clarification from Europe that downgrades will be evaluated by looking at the facilities sold (flat bed, 73″ seat pitch, personal IFE) and comparing to the substituted product (seat with slight recline, 34″ seat pitch, no personal IFE.)
That would mean an instant 75% refund.
Let the polluter pay!