So in other words you would have preferred they cancelled the service rather than substitute? Or do you think they should have an unlimited number of spare aircraft sitting out the back just waiting for a breakdown?
Not not going to comment specifically on the Almaty route as I’ve never flown it, but at the end of the day some routes are going to get older aircraft and frankly it is based in financial return for the airline and what the competition offers. Clearly BA doesn’t think Almaty has enough competition or demand to justify sending in newer aircraft. In the context of your current issue this point is somewhat moot though as your issue is an aircraft sub which had a different product to what you had purchased.