Reply To: BA 767 reliability

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@BA744fan “Sadly the days of common sense and customer service are long gone and the only thing that matters is the bottom line”

I am not and will not defend the actions of BA if they have changed a Club World to a Club Europe cinfiguration without adequate compensation. However lets be realistic about what compensation you should get. I suggest the difference between Club World and Econ is at the upper end of what you should get.

Your statement that BA are “only interested in the bottom line” is quite correct, and rightly so. No business can survive in such a competitive market, increase profits and grow without such a basic business model.

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