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As a long standing BA crew member sitting here on standby on what is apparentely the most depressing day of the year, you’ve all brought a smile to my face. I sometimes read this forum and feel that as a company we can do nothing right. The funny thing is that the same things that hack you guys off are the same as ours – new CE seats, handbaggage,product shortfalls etc. so it’s refreshing to see some positive comments for a change. Please do write in though. We do see the letters. Same as golden tickets. Although we don’t get anything for them, it’s still nice to receive one.