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#534113

Drsimon
Participant

We had a wonderful trip in club from lhr to cpt once where 1 entire column (front to back line of club world seats) had no power and we were unable to move the seats – they can however be manually moved if the mechanism is unlocked and brute force used – the CSD and his second in command did this with no issue at all for the entire column and on getting to our seat managed to split their trousers doing it (they were perhaps a size too small anyway if I am being honest) but they took it in greAt humour and I wrote/e-Mailed in complimenting their fantastic attitudes – if only other companies allowed praise as much as they allow complaining – good on you guys on here for actively praising your employees when due – having worked for the nhs all I was ever used to was complaint after complaint