It’s nice to see that BA is receiving compliments for a change. As a BA neutral on this forum (would love to be a BA net promoter) I’d love to know if any of you, that received the best of BA have taken the opportunity to feedback to the management at BA the great service these individual employees demonstrated ?
I ask, because I’ve just asked a group of my colleagues how they would respond if a customer specifically requested to reward one of our people for delivering great service. Surprisingly, we don’t seem to have an internal process, which acknowledges the customers wish to praise or say thanks to an individual person. I now have a challenge to change my business, as I firmly believe that positive behaviour recognised and acknowledged encourages further positive behaviour!