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Mrs R and I were due to make a quick trip to Newcastle last week Jan 8th, BA cancelled the flight due to the weather and rebooked us on the 0950 on the 9th, which we then missed due to an accident on the M25. The BA staff at T5 rebooked us onto a 12.00 flight to Edinburgh, instead of the 1800 flight to Newcastle, rearranged our car hire from Newcastle to Edinburgh, for no fees, and a warm welcome from the T5 staff.
BA at its best, thanks to all concerned.