Reply To: 10,000 Avios instant apology

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We travelled business class last April from Delhi to LHR. Ba up graded a family of 8 to business class and I had the granny sitting in the window seat opposite me and all throughout the flight it was like being in Piccadilly Circus. Everyone crossing over my legs or brushing against my legs. BA offered no compensation. I wrote to Ba and got a reply from customer service in Delhi ‘ sorry about your experience and thank you for bringing it to our attention. rang Ba and was told the same. Never again on BA club world! hate the seating arrangement.

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