Reply To: 10,000 Avios instant apology

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openfly
Participant

BA Club Europe ex-LGW a few days ago. Three rows of Club Europe with NO divider/curtain, on an-ex BMI A319 with the minimum legroom.

I pointed out to the very pleasant purser that this was unacceptable and did not go with the product description of “a separate cabin for Club Europe”. She asked me to write a complaint. I told her it was a waste of time. She offered to write it for me and submit it internally. She said that this aircraft had been like this for ages and was fed up with it. To make a point to BA she gave me 10,000 Avios, instantly, as an apology for the fact that BA had let the customer down again. Things get fixed when it starts costing BA money.
She was brilliant.
If you come across this, ask for the 10,000 Avios!

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