Mr Michael – you miss the fundamental point. The id offered by the lady WAS a photographic id. It is known as the Scottish Entitlement Card, or Public Service Access Card, and requires a ‘passport’ quality photograph. My own uses the same photo as my passport. It carries the name and a photo of the bearer, and an expiry date. It os machine readable, and provides the same ‘touch’ access to public bus services used like a London Oyster.
When you consider that Ryanair will accept ‘out of date ‘europaean id cards, it beggars belief that they will not accept a universal scottish govt. photo id, to the ridiculous extent of excluding an 87-year old from the return leg of their flight.