KarlMarx, we know that FR is good in business: there are many very occasional flyers (no frequent fliers who are used to service and prestige) who accept any shortcoming for a good ticket rate. Since I belong to the lucky executives who get premium class tickets at service oriented airlines I deleted Ryanair from my vocabulary. For my family and leisure trips I am happy to pay “normal” airlines or use miles.
We also know that O’Leary is an arguable character who has had enough trouble with the law (and labor union for abusing his staff) and is using any gap in the legislation to make his money.
I would – on top of my bad experience – never fly FR again since the profit in O’Leary’s pocket is more important than the underpaid crew and the safety (stinginess with fuel etc.).