Reply To: CityJet .. lousy customer care

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PatJordan
Participant

Mrs J & I are visiting relatives in who live 10 minutes away from London City airport. Cityjet’s schedule was ideal for our needs, and so we made our first ever booking with Cityjet.

I was delighted to find an online check-in and seat selection facility, but each time I tried to use it, I got the same message: we cannot find your booking.

I sent a query via Cityjet’s on-line “contact us” facility…..but no response after several days.

If this is indicative of Cityjets’ customer service, I have to concur with Bullfrog’s comments.

This is a competitive market, with Flybe and BA vying for business on this route…..do Cityjet realise this?

I’ll update when (and if) I hear from Cityjet.

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