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StandIngThemUp…..yes you have aright to be annoyed and I hope you complained, if customers don’t complain on the short coming of service on board then I urge you to complain either to the CSD or after the flight by email. but my point is that people seem to only go for BA, maybe a love to hate affair? And as an a crew member of BA who enjoys my job and will do all I can for the customer I find I very demoralising . And I know I don’t read this forum to see how great BA is but imagine if the company you worked for got so many negative comments how would you feel. Maybe other should put who they work for so I could comment how bad the customer service is from the company you work for? Just a thought. Rgds.