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Because it makes me smile. I fly BA regularly but it doesn’t stop a bit of harmless banter especially when the gist of it is true. I pay for all my flights and I’m fast getting tired of excuses for things going wrong at a time when I have no other choice – halfway down the airbridge. Whether flying is good value for money or not it’s still relatively expensive and there’s no excuse for dirty seats, meals not loaded, grumpy staff whatever airline you’re on. Maybe I find this happening more on BA because I fly BA more than any other company. Still no excuse for it.