Reply To: World Airline Awards – Poor BA!

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BigDog.
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Wrt your final point Canucklad, I had been informed by a BA insider that, in order to save costs, non-safety related repairs would be left until the major service if it were not a quick/simple fix eg change the fuse.

So rather than address the problem and build a quality image & culture, BA appears happy to repeatedly compensate for known faults to seats and IFE through using AVIOS. Although it keeps the customer coming back it does little to deliver a image of consistent high quality and leading customer service to the customer or employee.

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