Would concur with STU’s sentiments…..especially the last bit…
I’m not going to go into a BA rant here…….But,…it’s my old hobby horse
Pay attention to detail and the bigger picture takes care of itself….
Ian’s issues should not happen, regardless of status……and I fear her attitude changed because of the class….and the increased likelyhood of consequence !!
To me , you get the impression that no one at BA seems to be accountable for anything specific so the full brand is tarnished!
A carpenter can have the newest most modern tools on the market, but if he can’t or won’t hang a door, your door’s not going to get hanged….
It’s up to the management at BA to ensure the basics happen to the best of everyones ability !
They showed checks being done on that BBC 2 programme last night…so why was my IFE system crap…..just because it’s an old 747 doesn’t mean that I need to suffer as a fare paying passenger a dusky screen…..