Reply To: BA Seating

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I noticed a reply from Alex McWhirter to a query about why an elderly couple were not seated together on a BA flight.

The answer was :
“I asked BA why, when passengers are asked to provide passport details which would reveal their age during the booking process, behind-the-scenes staff would not have spotted your parents’ ages and remedied the situation. In response, BA says passport information is passed to the relevant government bodies. It cannot access such information.”

If this is what BA says, then they are distorting the truth.

The passport information is sent to the airline, in order to be transmitted to the relevant government bodies. To say that the airline cannot access such information is untrue.

It is sent to the airline as an SSR (special service request) in the following format:


This contains :
Document type (P for passport)
Issuing state code
Document number
Holder nationality
Date of birth
Date of document expiry
Passenger surname
Passenger given name(s).

It is visible to anyone who can retrieve the booking, obviously including the airline’s own staff.

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