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Tirana1
Participant

The issue of when BA will start improving the current flat seat product is pressing – loyal BA customers at some stage will end up using competitors’ products because of timing/availability issues and – where those products are superior – may not happily go back to BA. I returned yesterday from HK for the first time on Cathay’s new flat bed business class product and it is vastly superior to BA’s (not to mention the superb Cathay food offering). In terms of space and comfort I would rate it as the equivalent of New Frst on BA. Cathay will have my custom on that route from now on. (And they have a choice of different flavours of crisps available in their First lounge !)