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“Sounds like the airport manager’s discretion was poorly exercised”. I very much doubt that BA (or any other international airline) will have an Airport Manager in a small out station such as Catania, with one flight a day. Decision will have been in the hands of local handling agents. I suspect there is a little more to the story than the Stnadrad has given us – otherwise a) other media sources would have picked this up (nothing in the Daily Mail!!) amd b) the unfortunate couple would have been named and pictures (of them both in tears) would have been splashed all over the tabloids.