Reply To: More good PR for BABack to Forum
NTarrant – 01/06/2013 22:29 GMT
Good point but one presumes they were both on the one booking/PNR?
It would be unusual for an airline to split 2 people travelling together.
That said, it’s how it was handled after the decision was made that one would have to be denied boarding that defines how badly this was handled.
Had BA offered to accomodate them both overnight with the usual compensation I hardly think it would have made the news.
Sounds like the airport manager’s discretion was poorly exercised.