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DontTurnRight
Participant

The sad thing out of all of these stories is that the easiest thing for a company such as BA to turn around is their customer service and PR. Neither of these require rocket science, but just a common sense approach and a genuine care about their passengers and staff. My own experience would indicate that in the main, it is management and policy who are responsible for this and not the cabin crew or ground staff. I would love the opportunity to assist BA in addressing this.