I recently flew Aegean Airlines from ATH to LHR on an A321.
I’m 6’4 and need plenty of legroom. At online check in I chose seat 23A which was marked an emergency exit. Asked an A3 staffer at T1 and they confirmed this was an exit row.
When I boarded I noticed that row 23 was in front of the exit and 24 was the exit row. Ended up with a crappy normal seat.
Enquired with A3 and they said that they categorise row 23 as an exit row as well as 24 on the A321. What bollocks!!!!!!!!
I think this is misleading to customers wishing to chose an exit row and unecessarily confusing. Row 23 passengers are nowhere near the exit as there is a crew seat between the exit and that row.
I have tried to get an explanation from Aegean but they stupidly insist that 23 is an exit row,even acknowledging that the exit is in front of row 24 only.
For a western airline in the Star Alliance, I find this misrepresentation ridiculous.
Your thoughts? Alex McW, what do you think?
Thanks in advance.