British Airways may be forced to pay compensation to passengers for flight delays.
Following BBC’s watchdog, BA’s U turn by agreeing to compensation appears increasingly likely.
Raymond Veldkamp, of Flight-delayed.co.uk, a website that assists passengers with compensation claims.
He said: “This is a textbook example of an incident that can be accredited to the operational responsibility of an airline.
“The passengers on this flight are entitled to receive financial compensation from BA in our judgment.”
Regulation 261 has cost the airline industry more than £1 billion in compensation payments since the 2010 volcanic ash crisis.
BA said: “We are continuing to work with customers on the BA 762 flight to provide support and compensation.