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Marco64
Participant

Tonight’s BBC Watchdog Investigation confirmed BA retracted their excuse of “exceptional circumstances” and are investigating claims on an individual basis. The passengers will suffer loss here as BA will delay and not pay out.

AnthonyDunn – 05/06/2013 18:32 GMT
“Human Factors.”

The only “Human Factors” in this case is a failure of management and goes to show how poorly BA takes safety.