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jackdobbins116 @ 09:41 – well, I am sorry if it fills you with sadness, but I think I am being realistic. I don’t answer in-flight emergencies with the hope of any reward, I do it to help the person who is unwell. But there is often a non-medical outcome as well – a saving to the airline in money (often very large amounts) and time. If someone saved your business €10,000 what would you do? Nothing? A refund of the ticket, or an upgrade seems pretty reasonable.